Complete Financial Management
Your Stripe Dashboard is your main hub for controlling your funds. Because Spots On The FOX does not touch money from sales that come in through the marketplace, all funds go directly into your connected Stripe Account. Here, you can view live balances, view customer order details & process refunds.
Note: You may need to verify your email address before logging into your Stripe Account & gaining access to the full range of features.
Settings >> Business Settings
Account Information—Edit your contact information, as well as your website address, statement descriptor & more.
Bank Accounts & Scheduling—Do you want Stripe to transfer funds to your bank every day, every other day, once a month? Select your payment preference here.
Tax Details—Tax filing information.
Branding—Add your company logo/icon & customize the colors to match your brand. Any refunds or communications sent to customers via Stripe will include your brand identity.
Emails—Customize the messaging sent to customers when you communicate with them, via Stripe.
Processing a Refund
Refunding a customer order is easy! Because all funds are directed to your Stripe Account, you will process refunds through your Stripe Dashboard. Here is how your do it:
- Log into your Stripe Account
- Click on the “Payments” button in the side navigation bar. Doing so will pull up a list of all orders placed.
- Click on the order you wish to refund.
- Click on the “Refund” button at the top of the page.
- Follow any steps/confirmation required by Stripe.
IMPORTANT: Refund payments will be drafted from the current balance in your Stripe Account. If your balance has insufficient funds to complete the refund request, Stripe will debit the amount from the bank account you have connected.
There are no processing fees when issuing a refund. However, the Stripe processing fee that was taken from the original transaction will not be refunded. You can refund the full amount (you cover the original processing fee), or you can select a custom refund amount.
Download the FREE Mobile App!
Seriously… this is so cool! By downloading this free app, you can connect to your Stripe Account, and be notified every time an order is placed, view customer information, process refunds & more. Definitely something you should consider using!