Creating Digital Products
Endless Possibilities
We give our Vendors the ability to create & sell physical products in their personal storefront. But, what if they want to see digital products, e-books, professional services, or offer special coupon deals to their restaurant? With downloadable/digital products… the sky is the limit.
Imagine not having to pay a third-party to have the ability to offer coupon deals for people to use at your business. You. Keep. It. All.
And of course, if you are selling a professional service, it is up to you to contact the customer after the sale is made & perform the service.
Creating a Coupon
Create a Coupon… Keep All of Your Money!
Imagine not having to pay a third-party to have the ability to offer coupon deals for people to use at your business. You. Keep. It. All.
We give you the ability to create coupon deals. An example of a coupon deal could be: Buy $25… Get $45 Worth of Food!
Get creative… this is YOUR store!
Offering a Professional Service
Expand Your Reach!
We don’t just stop at giving your the tools to sell physical & digital products. You can use our product configuration to set up professional services as well!
Are you a graphic designer, or in beauty services? You can easily create products to sell your services to our surrounding community. Just create your product, add your price, upload images of your work… and perform each service to your customers after they purchase. It’s really that easy.
Fulfilling an Order
REMINDER: YOU ARE RESPONSIBLE FOR SHIPPING, PAYING SALES TAX & GREAT CUSTOMER SERVICE.
Get Money… Ship Products… Click Complete!
You can view all customer order inside of your Spots Dashboard, inside of the “Recent Orders” section. You can also view them by clicking “My Orders >> View Orders” in the main portal navigation bar.
Steps to Fulfill an Order
- Receive an order from the marketplace
- Pack & ship the item to your customer
- Log into your Spots Dashboard
- View All Orders
- Select an order from the list of orders by clicking the Order #/ID
- Add a tracking number & carrier (optional)
- Change the order Status from “Paid” to “Complete”
- Click Save
- The customer will be notified via email that their order has been successfully completed & shipped to their requested address. The email will also include their tracking number, which they can use to see exactly where their order is during its route.
You can view items that have been shipped with tracking numbers in the “Shipments” area of your vendor Dashboard.
Redeeming a Coupon Offer
Save Time & Money!
When a customer uses a Coupon Offer, you will simply as them to show their receipt in their email, or to view their order on the website (if they are a Registered Customer, under “My Orders”.) Every order will show the Order ID. That is the ID you will look up in the system to redeem the coupon. You can view all customer order inside of your Spots Dashboard, inside of the “Recent Orders” section. You can also view them by clicking “My Orders >> View Orders” in the main portal navigation bar.
Steps to Redeem a Coupon Offer
- A customer buys a Coupon Offer from your storefront
- They want to use it after their meal
- Ask them to show you the Order ID in their email receipt, or if they are a Registered Customer, under “My Orders”
- Look up the Order ID in your Vendor Dashboard
- Select the order
- Update the status from “Paid” to “Redeemed”
- The customer will be notified via email that their order has been successfully redeemed. This will prevent them from using their coupon twice.
Processing a Refund
Processing a Refund
Refunding a customer order is easy! Because all funds are directed to your Stripe Account, you will process refunds through your Stripe Dashboard. Here is how your do it:
- Log into your Stripe Account
- Click on the “Payments” button in the side navigation bar. Doing so will pull up a list of all orders placed.
- Click on the order you wish to refund.
- Click on the “Refund” button at the top of the page.
- Follow any steps/confirmation required by Stripe.
IMPORTANT: Refund payments will be drafted from the current balance in your Stripe Account. If your balance has insufficient funds to complete the refund request, Stripe will debit the amount from the bank account you have connected.
There are no processing fees when issuing a refund. However, the Stripe processing fee that was taken from the original transaction will not be refunded. You can refund the full amount (you cover the original processing fee), or you can select a custom refund amount.
Your Stripe Dashboard
Complete Financial Management
Your Stripe Dashboard is your main hub for controlling your funds. Because Spots On The FOX does not touch money from sales that come in through the marketplace, all funds go directly into your connected Stripe Account. Here, you can view live balances, view customer order details & process refunds.
Note: You may need to verify your email address before logging into your Stripe Account & gaining access to the full range of features.
Dashboard Highlights
Payments
Payments—View all successful & refunded orders. Inside each order, you can view customer details.
Balances—View your current Stripe balance & get a feel for how much money will be on its way to your connect bank account, based on the payout schedule you have selected.
Settings >> Business Settings
Account Information—Edit your contact information, as well as your website address, statement descriptor & more.
Bank Accounts & Scheduling—Do you want Stripe to transfer funds to your bank every day, every other day, once a month? Select your payment preference here.
Tax Details—Tax filing information.
Branding—Add your company logo/icon & customize the colors to match your brand. Any refunds or communications sent to customers via Stripe will include your brand identity.
Emails—Customize the messaging sent to customers when you communicate with them, via Stripe.
Processing a Refund
Refunding a customer order is easy! Because all funds are directed to your Stripe Account, you will process refunds through your Stripe Dashboard. Here is how your do it:
- Log into your Stripe Account
- Click on the “Payments” button in the side navigation bar. Doing so will pull up a list of all orders placed.
- Click on the order you wish to refund.
- Click on the “Refund” button at the top of the page.
- Follow any steps/confirmation required by Stripe.
IMPORTANT: Refund payments will be drafted from the current balance in your Stripe Account. If your balance has insufficient funds to complete the refund request, Stripe will debit the amount from the bank account you have connected.
There are no processing fees when issuing a refund. However, the Stripe processing fee that was taken from the original transaction will not be refunded. You can refund the full amount (you cover the original processing fee), or you can select a custom refund amount.
Download the FREE Mobile App!
Seriously… this is so cool! By downloading this free app, you can connect to your Stripe Account, and be notified every time an order is placed, view customer information, process refunds & more. Definitely something you should consider using!