Your Spots Dashboard

Manage Your Orders, Customers & Storefront

Your Spots Dashboard is designed to help you track new orders & fulfill them with ease. It will help you track your total tales, tax amounts collected & more… all based on any date range that you select!

Main Dashboard Overview

The available reporting & features of your Dashboard include:

  • Total number of orders, sales and taxes sums in your store.
  • Monthly statistics of your store in the form of a diagram.
  • Brief statistics of the store: the number of products, customers, pages, etc. Click on the number of items to go to the page with the detailed list of these items.
  • Recent orders made in your store. Switch between the tabs to see orders with particular statuses.
  • The number of orders with the particular status and total income received by the orders of this type.
  • You can also choose the period of time, for which the information on the dashboard is displayed. Click on the period in the right upper corner of the page and choose the required period of time from the drop-down menu. Optionally, click Custom Range to define your own period and press Apply.
  • The cart icon on the left side of the top bar allows you to go to the Spots On The FOX Marketplace. This is what customers see when they visit the website.
  • The home icon takes you to your Vendor Dashboard.

Top Navigation

Main Dashboard Overview

My Orders—view sales reports and manage your orders and shipments.

Products—edit products and their categories, features, filters, and options.

Users—manage your store’s Administrators and Registered Customers, as well as optional user groups with different privileges.

Website—create and publish pages, polls, forms and links, as well as to manage page-specific SEO aspects of your storefront.

Storefront & Stripe Account—add the main details such as your company information, SEO details, description, storefront & invoice logos, and Motivation Blocks.

Order Status

Your Spots Dashboard is designed to help you track new orders & fulfill them with ease. It will help you track your total tales, tax amounts collected & more… all based on any date range that you select!

Main Order Statuses

Paid—the payment was received.

Complete—all work on the order was completed.

Redeemed—the coupon deal has been redeemed.

Additional Order Statuses

Open—the order was placed and created in the store database, but it hasn’t been processed yet.

Failed—the payment transaction failed.

Declined—the order was canceled by the store administrator.

Backordered—the order hasn’t been processed yet, as it contains out-of-stock items.

Canceled—the order was canceled by the customer.

Awaiting Call—the order was placed when the customer sent a call request. This feature will be added in the future.

Connecting to Stripe​

It’s Easy!

Connecting a Stripe Account is 100% required to sell products & is the very first thing you need to do when setting up your storefront.

Once logged in, simply click the “My Spot: Your Company Name” link located at the top left of your dashboard. There, you will see a “Connect With Stripe” button. Click it, and connect an existing account, or quickly make a new one.

Note: You may need to verify your email address before logging into your Stripe Account & gaining access to the full range of features.

Shipping Methods

REMINDER: YOU ARE RESPONSIBLE FOR SHIPPING & GREAT CUSTOMER SERVICE.

Setup

Access Shipping Methods by navigating to Administration > Shipping & Taxes > Edit Shipping Method(s). To add a new shipping method, click the (+) icon at the top right of the page. An active shipping method is required to process orders.

General

Name—the name of the shipping method as it appears on the storefront.

Description—important shipping method details. This block appears on the customer checkout page, so be sure you add any necessary information.

Rate Calculation—the way how the shipping cost will be calculated:

  • Manual calculation is based on the tables with charges and rates. You define those rates in the Shipping time and rates tab on the shipping method editing page. If you use a manual shipping method, make sure to add at least one shipping charge for each rate area where you want it to be available. Otherwise the shipping method won’t appear to customers at checkout.
  • Realtime calculation is based on the rates that your store receives from a third-party service. The rates are received in real time at the moment when the order is being placed.

Shipping Service—the online service or a carrier API that will be used for rate calculation. This select box is available only if rate calculation is set to Realtime.

Calculate Shipping Cost—click the Calculate shipping cost link to see a special form to test the selected real-time shipping rate estimation service. Test estimation considers the weight that you specify in the form, as well as the company address and default customer address.

Delivery Time—the time it takes to deliver an order. This info is displayed on the storefront, so that customers can decide if the delivery time meets their requirements.

Weight Limit—the minimum and maximum weight of the order that can be delivered via this method. If an order doesn’t meet the weight requirements, then this shipping method won’t be offered to the customer.

Status—the status of the shipping method: Active or Disabled.

Extras

Icon—an image to represent the shipping method.

You can upload an icon from your computer, find it on the server, or provide a URL to the image. Make sure to enter the alternative text that’ll appear when the icon is missing or can’t be displayed. Specifying alternative texts is good for SEO.

Images must be of one of the following formats only: JPEG, GIF, PNG. The maximum size of an uploaded image depends on your server configuration. As a rule, it should not exceed 2 MB.

Taxes—the tax rates that apply to the shipping method.

Customer Must Specify His/Her Address—check this box to require customer address.

User Groups—the user groups, the members of which will be able choose this shipping method at checkout.

Use for Free Shipping—check this box to offer free shipping on all items with this shipping method.

Shipping Time & Rates

We recommend setting up a Manual + Flat Rate Shipping Method in BOTH the Illinois & All Other States rate areas. It is super easy!

We set you up with a default flat rate shipping method when you applied to join Spots. Don’t worry… you can edit it and/or create a completely new one at any time. Choose from realtime or manual rates. You can charge shipping based on product cost, weight, or quantity!

If you use a manual shipping method, make sure to add at least one shipping charge for each rate area where you want it to be available. Otherwise the shipping method won’t appear to customers at checkout.

The rates that you define here are used to calculate the shipping cost, regardless of whether you use real-time shipping rate estimation or not.

If you receive rates from a shipping service provider in real time, the charges from this section will be simply added to the received rates. You can use this to compensate for your actual expenses if they exceed the values returned by the carrier (e.g., packing, insurance, etc.)

The rates can depend on the product cost, weight or quantity, and on customer’s rate area. Once you’re done specifying the rates, click Save.

A (+) next to the rate area name means that you have specified the rates, and the shipping method will be available to the customers who specified the address matching that rate area.

Values

Product Cost/Weight/Quantity—the minimum value when the rate must apply.

Rate—the shipping rate itself.

Fixed vs Percentage—the type of the rate: an absolute value or a percentage.

IMPORTANT: If you want to make a manual shipping method free, you still need to add at least one shipping charge for the desired rate area, or the shipping method won’t appear at checkout.

Editing Your Spot​

Managing Your Spot Details

General

Company—the name of your company.

Status—approved to be active by our administrators.

Language—default translations.

E-mail—the email address of your public storefront.

Phone—the public phone number of your business.

Address / City / State / Zip Code—location details of your physical location.

Vendor Directory Location—the full address of your spot. We will fill this information in for you, based on the information provided during your application. Having this field filled out will ensure your Spot is visible on our Vendor Directory!

Stripe Connect—in order to receive funds from sales, you need to have a Stripe Account connected. You can easily connect an existing account, or quickly create one. We chose Stripe as our marketplace partner because of their security, reliability & ease of use.

Connecting a Stripe Account is 100% required to sell products & is the very first thing you need to do when setting up your storefront.

Click here to see how to do it!

Add Ons

SEO

SEO Name—each storefront has its own custom URL. This is the way your storefront will display in shared links, etc.

Description

When a customer or user on our marketplace chooses to view your full profile, this is the description they will see. Make it great! This block is HTML friendly, so feel free to add links, images, video, etc. to make it great!

Logos

Display Your Brand!

Logo for the Customer Area—add your logo here, and it will display on your storefront in the marketplace.

Logo for Invoices—add your logo here to display it on customer invoices.

Supported formats are JPEG, GIF, and PNG. Be sure to add Alternative Text/Titles for your images. This text will be shown when the image is missing or cannot be displayed. It is a good practice to have an alternative text associated with the image, for SEO purposes.

My Vendor Plan

Current Plan Details

At Spots On The FOX, we only offer one monthly plan. Why? Because we want to give you all of the tools we can, in one simple membership.

Buyer Motivation Blocks

Build Trust

These unique options blocks are displayed on each product you have actively listed on your storefront. Use them as they are, or customize them to help generate more trust & conversions! You can click the gear icon at the bottom of each block to revert the content of each box to default settings.

Shop With Confidence—build trust! Use our default information, or include your own specific details. Multiple forms of content are allowed here, including formatted text, links, tables, images, video and more.

Shipping & Delivery—have awesomely fast shipping? Let them know! Multiple forms of content are allowed here, including formatted text, links, tables, images, video and more.

Our Promise to You—show your customer what makes your store and products great! It’s all about building trust. Multiple forms of content are allowed here, including formatted text, links, tables, images, video and more.

Status—turn any or all Motivation Blocks on or off.

Adding/Editing Products

This is Where the Fun Begins!

Details Section

Name—the name of the product as it appears on the storefront.

Categories—the categories that the product will be assigned to. When a product has multiple categories, the first category on the list will be the main category for the product. To change the main category, just drag another category in its place.

Price—base product price in your store’s primary currency ($).

Full Description—the product description that will appear on the product details page of the storefront. The description can be either a plain text or a formatted HTML text. If you’re not familiar with HTML code, you can rely on the visual editor: you simply edit product description like a document, and the visual editor adds the HTML code automatically.

Status—the status of the product:

  • Active—the product is available on the storefront and appears in the product list.
  • Disabled—the product is not available on the storefront.
  • Hidden—product does not appear in the product list on the storefront. Customers can reach a hidden product via a direct link.

Product Images—the image(s) of the product. Supported formats are JPEG, GIF, and PNG. Thumbnails for these images will be generated automatically.

One of the uploaded images will appear larger than the others. That’s the main product image that is displayed on the product list and on the product details page by default. To change the main image, simply drag and drop another image in its place. You can also change the order of additional images the same way.

If you hover over an image, you’ll be able to view the full-sized image, delete it, or edit its alt text. This text will be shown when the image is missing or cannot be displayed. It is a good practice to have an alternative text associated with the image, for SEO purposes.

Customizing Product Options Section

How Should the Customer Choose Product Options (Size, Color, Etc.):

  • In Any Order—customers can choose the variant for each option independently and in any order.
  • Sequentially—options and variants are chosen one after another: first the variant of the first option, then the variant of the second option, and so on.

Options are specific properties of the product that a customer can choose when making a purchase. For example, options for clothes may include color and size. The variants of those options would be red/green/blue and S/M/L/XL/XXL respectively.

Restricted Product Option Combinations:

  • Forbidden—you’ll be able to specify Forbidden combinations on the Options tab. Customers won’t be able to purchase a product when they choose a forbidden combination of option variants.
  • Allowed—you’ll be able to specify Allowed combinations on the Options tab. Customers will only be able to select these combinations of option variants.

Additional Pricing, Inventory & Tax Settings Section

SKU—the identifier of the product that you use in your store (a stock keeping unit or SKU); it is used to distinguish products from each other during import, so that the data would be saved to the right product.

List Price—if this price is higher than product’s price, then the product will be listed as “On Sale.”

In Stock—the number of products in the stock.

If Price is $0—determines what can be done on the storefront when the product’s price is 0:

  • Do not allow customers to add the product to cart
  • Allow customers to add the product to cart
  • Ask customers to enter the price—customers will see an input field and will be able to enter the price that they’re willing to pay. This is useful for charity events or donations.

Inventory—the way of tracking the inventory of the current product:

  • Track Without Options
  • Do Not Track

Minimum Order Quantity—the minimum number of items that a customer can buy at a time. This number will appear on the product page on the storefront, right after the product price.

Maximum Order Quantity—the maximum number of items that a customer can buy at a time. 0 means no limit.

Quantity Step—determines the step by which a customer can increase or decrease the number of products in cart.

If the minimum order quantity is 3, the maximum order quantity is 9, and the quantity step is 3, then a customer will be able to purchase 3, 6, or 9 items in one order.

List Quantity Count—the maximum number of choices in the Quantity drop-down list. It comes useful when you set a quantity step and when there are a lot of items in stock.

Taxes—select which tax percentage should be applied to the product. This is an IMPORTANT SETTING FOR PHYSICAL PRODUCTS.

Availability Section

User Groups—the user groups that can access the product’s page.

Creation Date—the date when the product was added to the catalog. It is used for sorting products by date.

Available Since—the date when the product becomes available for purchase. It is useful when you want to start selling at a specific date, or when the product isn’t available yet.

Out-of-Stock Actions—select if customers should be able to buy the product in advance before it is not yet available for sale, or sign up to receive an email notification when the product is available.

Extras Section

Product Details Page Layout—choose a template (basically, the look) of the product page. Just so you know… we chose the best looking layout & have it pre-selected for you.

Downloadable/Digital Products or Service—if this checkbox is ticked, the product is labeled as downloadable/digital and/or a professional service. Click here to learn more about creating Downloadable/Digital Products & Services.

If this option is selected, click “Save” to display the additional options below:

Enable Shipping for Downloadable Products—if this checkbox is ticked, shipping costs will be calculated for this downloadable product just like for normal products.

Time-Unlimited Download—if this checkbox is ticked, the product download period never expires. As a rule, customers only have a certain period of time to download a purchased product. By default, the global download period is 72 hours.

Short Description—a short product description; it appears on the product list on the storefront. If you leave this field blank, the short description will be automatically taken from the full product description (first 300 characters).

Popularity—integer conveying the product popularity, which is calculated automatically. This rating depends on the number of product views as well as the number of times the product was added to the cart and purchased. Products can be sorted by popularity on the storefront.

Search Keywords—the list of words by which the product should be easily found by the built-in search.

Promo Text—an additional block with information that appears on the top right side of the product page.

SEO

SEO Name—the value to which the standard URL will be changed.

Page Title—the content of the container: the title of the product page on the storefront, which is displayed in the web browser when somebody is viewing the page. If you don’t specify a value manually, it will be generated automatically.

META Description—the content of the description meta-tag: a brief description of the product.

META Keywords—the content of the keywords meta-tag: a list of search keywords that appear on the product page.

Instructions on how to best use the meta-tags may vary depending on the search engine.

Options

This tab allows you to manage product options and option variants, as well as control the option combinations and add forbidden/allowed combinations.

Shipping

This tab contains a number of product properties that are important for automatic shipping cost calculation.

Weight—the weight of a single item in the store’s default weight measurement unit.

Free Shipping!—if you tick this checkbox, this product will display the “Free Shipping” icon & the product will be excluded from the shipping cost calculation, as long as the shipping method has the Use for Free Shipping checkbox ticked.

Additional Handling Fee—insurance, packaging, etc. to be added to the shipping cost.

Items in a Box—the minimum and maximum number of product items to be shipped in a separate box. Usually it’s 1 – 1 (only one product per box).

Box Length—the length of a separate box.

Box Width—the width of a separate box.

Box Height—the height of a separate box.

If you don’t specify box dimensions, values will be taken from the shipping method. Box-related properties are required for a more accurate shipping cost estimation when a real-time shipping method supports multi-box shipping (UPS, FedEx, and DHL).

Quantity Discounts

This tab contains the list of wholesale prices for the product. Customers will see those discounts on the product page on the storefront. Prices apply depending on the number of items of this product in cart.

Quantity—the minimum number of product items to qualify for the product wholesale price.

Value—the value of the discount (per item).

Fixed vs Percentage—the type of the discount:

  • Fixed—the cost of 1 discounted item.
  • Percentage—the percent discount off the base product item price.
  • User Group—the user group which can take advantage of the wholesale price.

If you set up a discount that applies for all user groups for purchasing 1 item, this will overwrite product price.

Files to Sell (Digital Downloads)

This tab contains a list of files that are associated with this downloadable product. For digital instructions and/or files that come with a physical product and don’t have to be bought, we recommend using the Attachments tab instead.

Each file has the following properties:

Name—the name of the file as your customers will see it on the product page. Note that it does not change the original file name.

Position—the position of the file relatively to the positions of the other files in the list.

File—the actual file that will become available for download after purchase. This can be a coupon graphic, ticket, e-book, a professional service (must perform specific task for the purchasing customer), etc.

Preview—a preview file that can be freely downloaded from the product details page on the storefront.

Activation Mode—determines how the download link will be activated:

  • Immediately—immediately after the order has been placed.
  • After Full Payment—once the order status has changed to Processed or Complete.
  • Manually—manually by the store administrator.

Max Downloads—the maximum number of allowed product downloads per customer.

License Agreement—the text of the license agreement.

Agreement Required—determines whether the customers must accept license agreement at checkout.

Readme—additional instructions (for example, installation instructions, etc.)

Folder—the folder to which the file belongs (if you created any).

Subscribers

When a product is out of stock, you may allow customers to subscribe for an email notification. It will be sent automatically to inform the customers that the product is available again.

Each product has its own list of email addresses, available on the Subscribers tab. When a product is in stock again, the notification is sent to all subscribers, and then their emails are removed from the subscriber list of the product.

As you can see, the process is entirely automated. However, you can add subscribers manually, if necessary.

Add-Ons

Facebook—choose how Facebook should categorize this product.

Bestselling—total Sales Amount (Automatically Calculated)

Comments & Reviews—choose whether to allow comments, reviews, or both for this product.

Tags

This tab includes a list of tags associated with the product. Tags appear on the storefront in the Tags and are also searchable in the global storefront search tool.

Tags—the tags that have been added to the product.

Attachments

This tab contains files associated with the product. Unlike the contents of the Files to Sell tab, the files that appear here are available for non-downloadable products as well. Each attachment has the following properties:

Name—the name of the product attachment.

Position—the position of the attachment relatively to the position of the other product attachments.

File—the file that is used as the product attachment.

User Groups—the user groups, for which the attachment is available.

Product Video Gallery

Settings

Set This Video as the Default Image—Video thumbnail will be displayed as the featured (First) product image on the storefront.

Video

Pos—order position.

Video Title—add a title for your video.

Status—set Active or Disabled.

YouTube Video ID—the specific video ID in the URL of the video hosted on YouTube

Video Cover Type—the thumbnail for your video. Choose between a random snapshot, or upload your own custom image.

Video Cover Image—the custom image you have selected as the thumbnail.

Description—video summary/description.

Creating Digital Products

Endless Possibilities

We give our Vendors the ability to create & sell physical products in their personal storefront. But, what if they want to see digital products, e-books, professional services, or offer special coupon deals to their restaurant? With downloadable/digital products… the sky is the limit.

Imagine not having to pay a third-party to have the ability to offer coupon deals for people to use at your business. You. Keep. It. All.

And of course, if you are selling a professional service, it is up to you to contact the customer after the sale is made & perform the service.

Creating a Coupon

Create a Coupon… Keep All of Your Money!

Imagine not having to pay a third-party to have the ability to offer coupon deals for people to use at your business. You. Keep. It. All.

We give you the ability to create coupon deals. An example of a coupon deal could be: Buy $25… Get $45 Worth of Food!

Get creative… this is YOUR store!

Offering a Professional Service

Expand Your Reach!

We don’t just stop at giving your the tools to sell physical & digital products. You can use our product configuration to set up professional services as well!

Are you a graphic designer, or in beauty services? You can easily create products to sell your services to our surrounding community. Just create your product, add your price, upload images of your work… and perform each service to your customers after they purchase. It’s really that easy.

Fulfilling an Order

REMINDER: YOU ARE RESPONSIBLE FOR SHIPPING, PAYING SALES TAX & GREAT CUSTOMER SERVICE.

Get Money… Ship Products… Click Complete!

You can view all customer order inside of your Spots Dashboard, inside of the “Recent Orders” section. You can also view them by clicking “My Orders >> View Orders” in the main portal navigation bar.

Steps to Fulfill an Order

  1. Receive an order from the marketplace
  2. Pack & ship the item to your customer
  3. Log into your Spots Dashboard
  4. View All Orders
  5. Select an order from the list of orders by clicking the Order #/ID
  6. Add a tracking number & carrier (optional)
  7. Change the order Status from “Paid” to “Complete”
  8. Click Save
  9. The customer will be notified via email that their order has been successfully completed & shipped to their requested address. The email will also include their tracking number, which they can use to see exactly where their order is during its route.
You can view items that have been shipped with tracking numbers in the “Shipments” area of your vendor Dashboard. 

Redeeming a Coupon Offer

Save Time & Money!

When a customer uses a Coupon Offer, you will simply as them to show their receipt in their email, or to view their order on the website (if they are a Registered Customer, under “My Orders”.) Every order will show the Order ID. That is the ID you will look up in the system to redeem the coupon. You can view all customer order inside of your Spots Dashboard, inside of the “Recent Orders” section. You can also view them by clicking “My Orders >> View Orders” in the main portal navigation bar.

Steps to Redeem a Coupon Offer

  1. A customer buys a Coupon Offer from your storefront
  2. They want to use it after their meal
  3. Ask them to show you the Order ID in their email receipt, or if they are a Registered Customer, under “My Orders”
  4. Look up the Order ID in your Vendor Dashboard
  5. Select the order
  6. Update the status from “Paid” to “Redeemed”
  7. The customer will be notified via email that their order has been successfully redeemed. This will prevent them from using their coupon twice.